Privacy Policy

This website is provided by The Insomnia Clinic Limited (TIC).

The security of your personal information is important to us. This Privacy Policy is designed to help you feel more confident about the privacy and security of your information when using our website or accessing any of our services now or in the future (including mobile applications) (Service).

By using our Service you agree to the collection and use of your personal information by us and the therapists we work with in accordance with this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not provide us with any information and do not use the Service.

This Privacy Policy sets out the basis on which we process any personal information we collect from you, or that you provide to us through the Service.

If you have any questions or suggestions regarding our Privacy Policy, please contact us at: kathryn.pinkham@theinsomniaclinic.co.uk

The terms The Insomnia Clinic/TIC/we/our/us when used in this Privacy Policy means The Insomnia Clinic Limited, and you/your means you as a user of our Service.


1. Age Requirements

We do not knowingly collect personal information from individuals under 18 years of age without parental permission.

By using the Service, you represent that you are over 18 years of age. If you are under 18 years old, please do not use the Service, or provide any personal information to us.

If you are acting on behalf of someone who is under 18 years of age then you agree to gain their express permission to do so and will abide by the terms and conditions on their behalf.

2. Information we may collect from you

2.1 - We may collect and process the following information about you:

2.1.1 - information that you provide when using our Service. Personal Information collected this way may include:

  • name;

  • address;

  • e-mail address;

  • telephone number;

  • credit card or other payment information;

  • age;

  • gender;

  • sensitive information such as information relating to your health;

  • publicly available information concerning your profession, expertise and/or business services;

  • any other personal information you provide us with directly.

2.1.2 - correspondence, or a record of it, if you should contact us, or other users (including therapists) through the Service;

2.1.3 - quizzes or surveys that you complete; and

2.1.4 - statistical data about your browsing actions and patterns. This means information about your computer and your use of our Service, including (where available) your IP address, unique mobile device identifier (UDID), International Mobile Equipment ID (IMEI), Android ID, device MAC address, browser information, operating system, timestamps, the pages that you request, applications downloaded, traffic data, location data, weblogs and other communication data, and the resources that you access.

3. How we use your information

3.1 - We use information held about you in the following ways:

  • to deliver the Service;

  • to ensure that the Service is presented in the most effective manner for you and for your computer;

  • to identify you when you use the Service;

  • to answer your questions and improve the Service;

  • to notify you about changes to our Service;

  • for product and service development purposes;

  • to provide you with updates and other information about special offers and new features of our Service;

  • to manage any communications you have with any other users via the Service;

  • for marketing purposes including in collaboration with third parties where you consent to this; and

  • for statistical purposes and analysis for management purposes in order to administer the Service or improve our products and services.

The legal bases of the uses we make of the information held about you are: (a) to provide our services to you (b) in the case of marketing directly to you our legitimate interest in offering you further services

4. How we share your information

4.1 - We may share your personal information with third parties in the following circumstances:

  • with the therapist you have been allocated sessions with;

  • with TypeForm S.L, which hosts our online quiz. For more information on Typeform, including its privacy policy, please go to https://terms.typeform.com/to/fJAmVc;

  • with Thinkific who host our online course. For more information on Thinkific, including its privacy policy, please go to https://www.thinkific.com/terms-of-service/

  • with Timely who provide are our booking system. For more information on Timely, inlacing its privacy policy please go to https://time.ly/tos/privacy-policy

  • to protect the rights, property or safety of us or other Service users;

  • where we are obliged, or permitted, to do so by applicable law, regulation or legal process; or

  • if we (or substantially all of our assets) are acquired by a third party, in which case personal information held by us about our users will be one of the transferred assets.

4.2 - We may pass aggregated information to third parties about how our users use our Service but this will not include information which could be used to identify you.

5. Where we store your information

5.1 - We take appropriate organisational and technical measures to protect your personal information that we hold. We limit access to your personal information to those who we believe reasonably need to come into contact with that information in order to carry out their jobs.

5.2 - The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by persons operating outside the EEA who work for us, one of our associated companies or a third party engaged by us. By submitting your personal information to us, you agree to such transfer, storing or processing. We will take all steps reasonably necessary to ensure that your personal information is treated securely at all times and in accordance with this Privacy Policy.

5.3 - Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Service and any transmission is at your own risk.

5.4 - We will retain your information for as long as is necessary to fulfill any of the services we provide or to comply with applicable legislation, regulatory requests and relevant orders from competent courts.

6. Cookies

6.1 - We use cookies and similar technologies such as local storage within our apps to provide and optimise our Service. You can control which cookies you get and which you keep on your device through your browser settings. Unless you have adjusted your browser settings so that it will refuse our cookies, our system will issue cookies when you visit our website. However, if you do not accept cookies you may not be able to take advantage of many of the special features of the Service.

6.2 - We use cookies to keep track of the pages you and other visitors have been to on our Service, including serving future marketing which we believe are most likely to be of interest to you.

6.3 - All of the major browsers offer tips and guidance for managing the cookies available on your browser. There are also lots of different third party browser plug ins and extensions available which you can download to make it easier to see and control your cookies.

6.4 - You can find out more about internet advertising by visiting the following websites: www.allaboutcookies.org, www.yourchoicesonline.eu, and www.networkadvertising.org. Some of these sites enable you to opt out of online behavioural advertising and other tracking cookies (in addition to the control settings on your browser).

8. Keeping your account secure (relevant to Sleep Well, Live Better Course users)

8.1 - Where you have chosen a password which enables you to access certain parts of the Service, you are responsible for keeping this password confidential and you are responsible for any misuse of such information. You must change your password on a regular basis and must not share your password with anyone.

8.2 - You are solely responsible for the security and confidentiality of your account. Please ensure that you do not allow anyone else to access the Service in your name and sign off after you have finished accessing your account.

8.3 - You are responsible for all orders, and for the accuracy of all information, sent via the internet using your user ID, password or any other personal identification used to identify you on the Service.

8.4 - You will be liable to us for all orders or transactions placed by use of your user ID and password, even if such use might be wrongful. We will not be liable to you for any loss that you may incur as a result of misuse of your user ID and password, and we accept no liability resulting from its unauthorised use, whether fraudulent or otherwise.

9. Marketing Communications

With your permission, we may send you information about other products and services that may be of interest to you. You have the right to ask us not to process your personal information for marketing purposes. You can exercise your right to opt out of such processing by checking certain boxes on the forms or registration pages we use to collect your information. You can also exercise this right at any time by contacting us by email at the address set out below.

10. Access to Information

You have the right to access information held about you. Your right of access can be exercised in accordance with UK data protection laws. Any access request may be subject to a small administrative fee (as permitted by law) to meet our costs in providing you with details of the information we hold about you. Contact us at: kathryn.pinkham@theinsomniaclinic.co.uk for details.

11. Your rights

What are your rights under data protection laws?

Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not.

  • The right to be informed about the processing of your personal information

  • The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed The right to object to processing of your personal information

  • The right to restrict processing of your personal information

  • The right to have your personal information erased (the “right to be forgotten”)

  • The right to request access to your personal information and to obtain information about how we process it

  • The right to move, copy or transfer your personal information (“data portability”)

  • Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you

You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/. You can contact us using the details below.

You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us by going to the Contact Us section of our website to exercise these rights.

12. Changes to our Privacy Policy

We occasionally modify our Privacy Policy and any changes we may make to it in the future will be posted on this page and, where appropriate, notified to you by e-mail or other message

13. Contact

Please send any questions, comments or requests regarding this privacy policy to kathryn.pinkham@theinsomniaclinic.co.uk